Fundamentals of Root Cause Analysis (RCA)

• What is Root Cause Analysis?
• Problem Definition: What, When, Where, How
• Benefits of Root Cause Analysis
• Problem Types
• Cause and Effect
• Basic RCA Procedure
• Defining Area of Concerns and Causes
• Evidence of all Root Causes
• Strategies for Handling the Problem

Overview of Root Cause Analysis (RCA) Methods

• Introduction of 5 Whys and Fishbone
• The Basic Methods
• Basic RCA Procedure 
• Problem Brainstorming
• Identify Possible Causes
• Eliminating causes
• Incident Analysis  
• Human Errors
  Solution Brainstorming
• 5 Whys
• Ishikawa/Fishbone Diagram: "Cause and Effect" Diagram
• Ways to Examine the Causes and Effects
• Fishbone Procedure
  Selecting Effective Solutions

Conducting Root Cause Analysis

• Problem Solving Models
• Root Causes and Realistic Solutions
• Core Principles of Operational Efficiency
• Analytical and Creative Thinking
• Working with Qualitative RCA Tools
• Advanced Methods
• Advanced RCA Procedures
• Defining Area of Concerns
• Collect all Relevant Data about the Problem
• Analyze the Information for Evidence of all Root Causes
• Develop or Recommend Strategies for Handling the Problem
• Implement Solutions as Needed

Overview of Approaches to Root Cause Analysis

• Cause and Effect
• Problem Brainstorming
• Solution Brainstorming
• 5 Whys / Fishbone
• Event Tree
• Analysis (ETA)
• Fault Tree Analysis (FTA)
• Failure Mode Affect Analysis (FMEA)
• Events and Causal Factor Analysis
• Problem Definition
• Factor that Caused a Nonconformance
• The Process
• Problem Definition: what, when, where, how
• Problem Types / Identify Possible Causes
• Eliminating Causes
• Incident Analysis / Human Errors
• Selecting Effective Solutions
• Wokshop: Root Cause Analysis and Problem-Solving Workshop
• Critical elements  
• Facilitation exercises
• Managing incidents
• Essential Elements of Root Cause Analysis 
• Analyzing Systemic Causes
• Problem Identification Components
• Cause and Effect Charts
• Common Traps
• Incident Investigation 
  Program elements / Defect Creation
• Physics of Failure / Human Factors
• Life Cycle Gaps / Hidden Failures
• Production and Equipment Failure
• Reliability Engineering and Failures
• Identifying Possible Causes
• Eliminating the Underlying Cause(s)
• Preventing Re-occurrence
• Analysis of Human Errors
• Management and Organizational Issues
• Policy Issues